Error 30 will occur when no SmartStart server response is received for a specific app request, such as logging in or sending a command. This may happen if the app is having problems finding a valid data connection. Will also happen if handset has no internet connection (airplane mode, or out of network/no WiFi).
The first thing to do after receiving this error is to open up the browser on your phone and attempt to navigate to any website. We recommend trying www.viper.com because it usually will not be found in your browser history. If your phone successfully connects to the internet that means your data connection is working. If you are unable to browse the internet you will need to contact your provider.
Our apps also require SSL (secure socket layer) connection to the SmartStart server. Some phones may have difficulty with SSL connections. Please contact your service provider if you experience this type of issue with SmartStart and when trying to access other secure web sites.
Assuming you are able to browse the internet, but continue to receive an error 30 message you may be the owner of an Android-based phone. If so, please go to your phone's settings tab and navigate to applications/manage applications/smartstart. Once you are there click on "Force stop" at the top left of the screen. Next, scroll down a little and click on 'Clear data". At this time DO NOT re-open the SmartStart application, and call us 800-753-0800. We will need to generate a new password at our end which will eliminate the error 30 problem.
We normally do not see error 30 issues on iPhones. Please call us directly at 800-753-0800 if you experience this scenario.